Refund policy

Refund & Exchange Policy

At Pragnya Collections, every jewelry piece is carefully inspected and securely packed before dispatch. Due to the delicate and handcrafted nature of jewelry, we follow a strict No Refund policy.

🚫 No Refund Policy
Refunds are not provided under any circumstances.
Once an order is placed and delivered, the amount paid is non-refundable.

🔁 Exchange Policy (Only for Damaged Products)
We accept exchanges only in case of physical damage to the product received.
Exchange requests will be considered only after verification.

📹 Mandatory Unboxing Video
Customers must record a clear unboxing video from start to end, without any cuts or edits.
The video must clearly show:
The sealed package
Opening of the package
The damaged product clearly visible
No unboxing video = No exchange will be accepted.

✅ Damage Verification & Approval
Once the unboxing video is received, our team will review it.
If the damage is verified and approved by Pragnya Collections, the exchange request will be accepted.
The decision of Pragnya Collections regarding damage approval will be final and binding.

🚚 Replacement Timeline
Approved replacement products will be dispatched within 3 working days.
Exchange is allowed only once per order.
Replacement will be for the same product only. No design, size, or product changes are permitted.

❌ Exchange Not Applicable For
Minor color variations due to lighting or screen resolution
Slight variations in handcrafted jewelry
Damage caused after delivery
Improper handling by the customer
Missing or unclear unboxing video